✅ Replacement or Refund: You have the right to request a replacement or refund for incorrect or damaged items. Choosing a replacement ensures prompt delivery of the correct product(s) at no extra cost.
📹 Proof of Damage Required: Please record a video while unpacking your product—this video is essential for verification and helps expedite resolution.
💳 Refund Process: If you request a refund, we’ll begin processing it within 3–5 days of receiving the damaged or incorrect order back.
At Noor Bedding, your satisfaction is our priority. We are committed to resolving any issues quickly and efficiently.
Returns at Noor Bedding
We value your satisfaction with every purchase. Here are the key steps for returning a product:
- Please return the item unused, repackaged securely, and include the original invoice or receipt.
- If your product arrives defective or incorrect, contact us within 24 hours of delivery. Email your unboxing video and order details to noorbedding7@gmail.com, or reach out via WhatsApp at 📲 0300‑6980157 (Mon–Sat, 9:00 AM–6:00 PM).
- Once our team reviews the video and confirms the defect or error, we’ll arrange an exchange for a product of equal value.
Order Cancellation
You may cancel your order at any time before it is processed. To do so, message us on WhatsApp at 📲 0300‑6980157 (Mon–Sat, 9:00 AM–6:00 PM), or email noorbedding7@gmail.com.
Please note that once the order has been dispatched—usually within a few hours of placement—it cannot be canceled. In these cases, our return and exchange policy applies.
Noor Bedding reserves the right to cancel orders if necessary due to stock issues, pricing errors, or inability to reach the customer using the provided contact information
